Returns & Exchanges

At Lively Root, we want you to love your new green companions, which is why we offer a 30-day happiness guarantee on all plants and accessories. If your plant arrives in less-than-perfect condition, we are committed to making it right with a replacement or a full refund.

1

Document the Issue

Snap a few high-quality photos of your plant and its packaging within 48 hours of delivery to help us diagnose any shipping stress or damage.

2

Contact Support

Visit our online returns portal or email our plant experts with your order number and the photos you collected to initiate your request.

3

Evaluation Period

Our horticultural team will review your case within 2-3 business days to determine if the plant needs a simple recovery period or a complete replacement.

4

Resolution Delivery

Once approved, we will ship out a fresh replacement at no cost to you or issue a credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing